principle of communication skills

To enable students to carry out a patient-centred consultation.
2. To enable students to take a history from a patient, perform a physical examination & do any skill wanted to achieve patient health .
3. Speech with patients about the diagnosis , management plan , the tests needed the complications ,the need for other team member, the fade of the dis. …ect.

The room environment should be optimal (if possible)

Quiet
Air-conditioned
Well illuminated
One patient at a time

Principles

Introduce yourself

Shake hands

Make patient sit comfortably

Ask the need for a companent



Principles

Establish a relationship

use appropriate questioning style


listen well

Don’t interrupt

clarify patient symptoms









Question types Question types
• Open questions Open questions Open questions
• Probing question Probing question Probing question Probing question
• Closed question Closed question Closed question Closed question
• Leading question Leading question Leading question Leading question
• Double barreled question Double barreled question Double barreled question Double barreled question Double barreled question Double barreled question
• Difficult question Difficult question Difficult question Difficult question Difficult question Difficult question Difficult question